Betting Rules

General betting conditions

By opening an account, accessing betting services or placing a bet with DiamondAUD Casino, you agree to follow these Betting Rules together with the website Terms and Conditions, Privacy Policy and any rules displayed for a particular product, market, event or promotion. If there is an inconsistency between these general rules and a specific rule shown for a market, the specific rule will generally apply to that market.

You must be legally permitted to use online betting services in your location. Players are responsible for checking the laws that apply to them before opening an account or placing a bet. DiamondAUD Casino may restrict, suspend or refuse access where required by applicable law, account verification procedures, responsible gambling controls, security requirements or other operational considerations.

You must provide accurate, current and complete information when creating and using your account. Only the registered account holder may access the account or place bets. Keep your username, password and other security details confidential, and notify DiamondAUD Casino promptly if you believe another person has accessed your account or placed a bet without your permission.

• A bet must be placed through the approved betting interface and recorded successfully before it is valid.
• Check the selection, odds, stake, potential return and applicable conditions before confirming a bet.
• A bet cannot normally be changed or cancelled after acceptance unless the relevant rules allow this or DiamondAUD Casino agrees otherwise.
• You must not use another person’s account, provide false information or attempt to avoid account, identity or payment controls.
• Minimum and maximum stakes, available odds, markets and other limits may vary by product, event, account or circumstance.

A displayed price, balance or betting option may change before a bet is confirmed. The details shown in the final confirmation or recorded in your account history are the relevant record of an accepted bet. If a technical or system error causes a bet to be accepted incorrectly, DiamondAUD Casino may review and correct the transaction in accordance with the Terms and Conditions and applicable requirements.

Account responsibility

You are responsible for reviewing your account activity and keeping your account secure. Bets placed using your account may be treated as authorised unless there is evidence of unauthorised access, fraud or a technical issue. You should log out after using a shared device and avoid allowing another person to access your account, payment method or betting history.

Placing and accepting bets

Before placing a bet, select the available market and betting option, enter your intended stake and review the confirmation screen carefully. A bet is accepted only when the platform records it and provides an appropriate confirmation or displays it in your account history. An incomplete, declined, interrupted or unconfirmed transaction should not be assumed to be a valid bet.

DiamondAUD Casino may reject, suspend, limit or void a bet where this is permitted by the applicable rules. This may include circumstances involving a market being closed, incorrect information, a material technical error, suspected fraud, duplicate transactions, account restrictions or a breach of the Terms and Conditions. Any action taken will be assessed against the relevant circumstances and available records.

Odds, prices and stakes

Odds and prices are provided for information and may be changed, suspended or withdrawn at any time before acceptance. The price attached to an accepted bet is the price recorded with that bet, subject to any clearly stated rules about price changes, errors or market conditions. Your potential return depends on the accepted odds, the stake and the outcome of the bet. A displayed potential return is not a guarantee that a bet will win.

Bet records

Your account history may show accepted, pending, settled, cancelled or void transactions. Review your records regularly and keep relevant confirmation details. If a bet appears to be missing, duplicated or recorded incorrectly, contact support through the available website channel as soon as possible. Include the relevant date, time, market, selection, stake and transaction information where available.

Combination and multiple bets

Where combination or multiple bets are offered, the outcome depends on the rules for each selection and the type of combination chosen. Some selections may be incompatible, unavailable for combination or subject to special conditions. The bet slip will show the available options and any relevant information before confirmation. If one selection is void, the remaining selections may be treated according to the applicable product rules.

Live and in-play betting

Live betting markets can change quickly. There may be a delay between an event occurring, information being displayed and a bet being accepted. A bet may remain pending until the platform confirms the price and acceptance. Markets can be suspended without notice, including while important action is taking place or when reliable information is unavailable.

Results, settlement and void bets

Bets are settled using the official result or outcome information considered appropriate for the relevant event or product. Settlement may take place after an event has finished or after the required result has been verified. A result shown on a third-party website, broadcast or social media account may not be the result used for settlement.

The applicable market rules determine how postponements, abandoned events, interruptions, withdrawals, disqualifications, dead heats, score changes and other unusual circumstances are handled. If no specific rule is displayed, the bet may be settled according to the general product rules and the official outcome available to DiamondAUD Casino.

• A bet may be void if the relevant market or event is cancelled, abandoned or not completed within the period stated in the applicable rules.
• A selection may be void while other valid selections in a combination bet continue to be settled under the relevant conditions.
• A result may be reviewed where there is a clear error, later correction or reliable evidence that the original settlement was incorrect.
• If a market is offered with incorrect information or a material system error, DiamondAUD Casino may correct or void the affected bet where permitted.
• Where a bet is void, the treatment of the stake or remaining selections will follow the specific market rules.

Once a bet has been settled, the settlement status and return should be visible in your account history. Settlement does not remove the operator’s ability to correct an obvious error, investigate suspected misuse or take action required by law or the Terms and Conditions. Any correction should be made using the relevant account, market and system records.

Technical errors and interruptions

Internet connections, devices, software and communications networks can experience delays or interruptions. DiamondAUD Casino is not responsible for a bet that was not successfully submitted or recorded because of an interruption outside its reasonable control. If the website behaves unexpectedly, stop using the affected betting screen and check your account history before trying again.

Returns and balances

Any return credited to your account is subject to the result of the relevant bet and the applicable rules. A balance may be adjusted if a transaction was credited in error, a bet was incorrectly settled or a later correction is required. You should not withdraw, transfer or otherwise rely on funds that you reasonably believe were credited by mistake.

Reviews, disputes and responsible play

DiamondAUD Casino may carry out identity, payment, security, age and account reviews. You may be asked to provide information or documents before certain services, withdrawals or account actions can be completed. These checks are designed to protect players, prevent fraud and support compliance with applicable obligations. Requirements may vary depending on the circumstances, and access may be restricted while a review is in progress.

If you believe a bet was accepted, settled or recorded incorrectly, raise the matter through the available support channel. Include your account reference where appropriate, the relevant bet or transaction details, the date and time, and a clear explanation of the issue. The matter may be reviewed using account records, system data, market information and the applicable rules.

You should not place further bets while a disputed transaction is being reviewed if doing so could make the issue harder to identify. If you are not satisfied with the outcome, follow the complaints or escalation process described in the website Terms and Conditions. Nothing in these rules removes any rights you may have under applicable Australian consumer or gambling requirements.

Responsible gambling

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a personal budget and take regular breaks. Avoid betting when affected by alcohol, stress or other circumstances that may affect your judgement. Never chase losses by increasing stakes or continuing to bet for longer than planned.

• Set spending and time limits before you begin.
• Keep betting separate from essential household expenses.
• Do not borrow money or use credit to continue betting.
• Review your account activity and spending regularly.
• Use available account restrictions, breaks or self-exclusion tools if betting is becoming difficult to control.
• Seek independent support if gambling is causing financial, personal or emotional harm.

DiamondAUD Casino may apply safer gambling measures, including account restrictions, verification requests, deposit controls, cooling-off periods or self-exclusion arrangements. These measures may affect access to betting services and are intended to support safer participation. If gambling is no longer enjoyable or manageable, stop playing and seek help from an appropriate Australian support service.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to products, website features, legal requirements, operational processes or responsible gambling practices. The current version published on the website applies to future betting activity. You should review the rules periodically and before using a new betting product or market.