Responsible Gaming at DiamondAUD Casino

Gamble for entertainment

Before you play, decide how much time and money you can comfortably spend. Treat gambling as an entertainment expense, similar to spending on a meal, a film or another leisure activity. Only gamble with money that remains available after essential expenses such as rent, mortgage payments, food, bills, transport and other commitments have been covered. Never use money set aside for necessities, savings or debt repayments.

There is no guaranteed way to win when gambling. Casino games involve chance, and past results do not determine future outcomes. A winning session does not mean another win is due, and a losing session cannot be corrected by continuing to play. Avoid chasing losses, increasing your stakes to recover money or borrowing funds to gamble.

• Set a spending limit before you start and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household bills and essential expenses.
• Never gamble when you are upset, tired, affected by alcohol or drugs, or under financial pressure.
• Do not view gambling as an investment, source of income or solution to debt.
• Keep records of deposits, withdrawals and gambling activity so you can understand your habits.
• Accept losses as part of the cost of entertainment and stop when your planned session ends.
• Do not try to recover losses by using larger stakes or playing for longer.
• Avoid making gambling decisions when you are experiencing stress or strong emotions.

Planning your session in advance can make it easier to follow your limits. Consider telling someone you trust about your entertainment budget and taking time away from gambling after a win or loss. A clear plan can reduce impulsive decisions and help you remain in control. If you find it difficult to follow your own limits, stop playing and consider using a break or self-exclusion option.

You are not required to continue gambling after a win, and you should not feel pressure to use winnings for further play. Withdraw or set aside money according to your own plans, and remember that the outcome of every future game remains uncertain.

Tools to help you stay in control

Depending on the features available to your account, you may be able to use responsible gambling controls to manage your activity. These controls are intended to help you set boundaries before gambling becomes difficult to manage. Choose limits that reflect your circumstances and review them regularly.

Deposit and spending limits

A deposit or spending limit restricts the amount you can add or spend during a selected period. Set a realistic amount that would remain affordable even if the full limit were lost. If you need to reduce your limit, do so promptly. Requests to increase a limit may involve a delay or review period, where applicable, to support careful decision-making.

Time reminders and breaks

Use session reminders, breaks or other time-management tools where available. A reminder is an opportunity to stop, check how long you have been playing and decide whether continuing is appropriate. Step away from the device, do something unrelated to gambling and return only if you still feel comfortable and in control.

Self-exclusion and account closure

If you want to stop gambling, ask for your account to be closed or self-excluded through the options available on the website. Self-exclusion is intended for players who want to prevent access for a chosen period or indefinitely, subject to the relevant process. Do not open another account, use another person’s account or try to bypass a self-exclusion request.

1. Decide whether a limit, temporary break or self-exclusion best suits your needs.
2. Submit the request through the account or support process available on the website.
3. Stop gambling while the request is being processed and do not deposit additional funds.
4. Remove saved payment methods and gambling shortcuts from your devices where practical.
5. Tell a trusted person about your decision so they can support you.
6. Seek independent assistance if you are finding it difficult to stop.

Responsible gambling tools are useful safeguards, but they cannot replace personal judgement. If you believe gambling is becoming a problem, use the strongest available restriction and seek assistance rather than relying only on a spending limit.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not immediately recognise the change. Consider stopping and seeking support if gambling is becoming difficult to control, taking priority over other parts of life or causing concern for you or people close to you.

• Spending more money or time gambling than you intended.
• Trying to win back money after losing or continuing despite repeated losses.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling belongings or using credit to gamble.
• Missing work, study, family commitments or sleep because of gambling.
• Arguing with people close to you about gambling.
• Feeling guilty, ashamed, depressed or overwhelmed after playing.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Finding that gambling affects your ability to pay bills or meet ordinary expenses.
• Returning to gambling soon after deciding to stop.
• Neglecting health, relationships or other interests because of gambling.

You do not need to wait for a serious crisis before asking for help. Speaking with a trusted friend, family member, counsellor or qualified financial adviser can be a useful first step. Independent gambling-support services in Australia can provide confidential information, counselling and practical guidance. Search for a recognised Australian gambling-help service or contact an appropriate health professional for advice.

If gambling has caused financial stress, avoid taking further credit to continue playing. Consider contacting a free or independent financial counselling service to discuss your options. Making a written list of debts, regular expenses and available income may help you understand your position and plan your next step.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area. Your safety is more important than gambling activity or financial losses.

Protecting yourself and getting support

Age and access

Gambling is for adults only. Do not allow anyone under the legal gambling age to use your account, device or payment methods. Keep account credentials private, use suitable device security and log out when you finish. Parents and carers should consider using device controls and monitoring access to gambling websites.

Account security

Use a strong, unique password and do not share it with another person. Keep your account and payment information secure, and review account activity regularly. If you suspect that someone else has accessed your account, stop using it and follow the account-security or support process available on the website.

Avoid gambling under pressure

Do not gamble to manage sadness, anxiety, anger, boredom or relationship difficulties. Gambling may provide a temporary distraction but does not resolve the underlying issue. Consider taking a walk, contacting someone you trust, speaking with a health professional or choosing another activity that supports your wellbeing.

A shared responsibility

Responsible gambling is a shared responsibility. DiamondAUD Casino provides information and may make account-management tools available, but no tool can replace personal judgement. You are responsible for choosing whether to gamble, setting appropriate boundaries and asking for assistance when gambling is no longer enjoyable or affordable.

Further assistance

For questions about limits, breaks, account closure or self-exclusion, use the support options provided on the DiamondAUD Casino website. For independent advice, contact a recognised gambling-help, mental health or financial counselling service available in Australia. Support is available, and asking for help is a positive step towards regaining control.

If you decide to take a break, make the break meaningful by removing access where practical, avoiding gambling advertising and telling a trusted person about your decision. You can review your choices later, but you should not feel pressured to return to gambling. Your wellbeing and financial security should always come first.