Terms & Conditions

1. General terms and account use

These Terms & Conditions form an agreement between you and the operator of DiamondAUD Casino. They apply to the website, related services, games, account functions, promotional offers and any other features made available through the platform. Additional terms may apply to particular games, payment methods, promotions or services. If an additional term conflicts with these general terms, the specific term will generally apply to the relevant feature.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing DiamondAUD Casino. The website is intended for eligible adult users only. You must not use the service if online gambling is prohibited where you are located, if you are below the applicable legal gambling age, or if you are subject to a gambling restriction that prevents you from playing.

When registering an account, you must provide information that is accurate, current and complete. You must keep your details updated if they change. An account is intended for the individual whose details were used during registration and must not be transferred, sold, rented or shared with another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.

• You must use only one personal account unless the operator has expressly approved otherwise.
• You must not create an account on behalf of another person or allow another person to use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not interfere with the website, attempt to bypass security controls or use automated tools without permission.
• You must follow the rules displayed for each game and accept that game outcomes are determined by the applicable game system.

The operator may carry out identity, age, location, payment and account checks. You may be asked to provide documents or other information to complete these checks. Account functions, deposits, withdrawals or access to services may be restricted while checks are being completed. Information supplied for verification must be genuine and belong to you. Providing false, misleading or altered information may result in account action.

2. Deposits, withdrawals and game play

You may only deposit funds using a payment method that is authorised for your use. The name on a payment method should match the verified account holder details. Third-party payments may be declined, reversed or subject to further checks. You should review the transaction information shown before confirming a payment and keep your own records of deposits, withdrawals and account activity.

You must not deposit money that you cannot afford to lose. Deposited funds are intended for participation in the available services and must not be used to support unlawful activity. The operator may refuse, return or hold a transaction where required for security, compliance, payment processing or other legitimate reasons. Any applicable charges, processing conditions or minimum and maximum transaction requirements will be shown where relevant.

Withdrawals may be subject to account verification, payment checks and any applicable game or promotional conditions. The available withdrawal methods and processing arrangements may vary. A request may be reviewed before it is completed, and the operator may contact you through the details recorded on your account if more information is needed. You should ensure that your payment and personal details are accurate to avoid unnecessary delays.

You are responsible for reviewing each wager before confirming it. Once a wager has been accepted, it generally cannot be cancelled unless the applicable game rules or technical procedures provide otherwise. If a game is interrupted, displayed incorrectly or affected by a technical problem, the operator may review the relevant records and apply the outcome permitted by the game rules and applicable requirements.

If an obvious error affects a game, transaction, balance, price or other information, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. Where required, affected transactions may be voided or adjusted. The operator may also suspend access while investigating an error, suspected fraud, technical issue or other irregular activity.

3. Promotions, privacy and responsible gambling

Promotions, bonuses and rewards may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, time limits, wagering conditions, game restrictions, withdrawal rules or other conditions. You should read those terms before accepting an offer. If promotional terms differ from these general terms, the promotional terms will apply to that offer.

Unless the relevant offer says otherwise, promotions are intended for one person, household, address, device, payment method or other qualifying basis. Attempts to abuse an offer, use multiple accounts, conceal a relationship between accounts or otherwise obtain an unfair advantage may lead to an offer being removed and account activity being reviewed. Promotional balances or rewards may be cancelled where the applicable conditions have not been met.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. Information may be collected and used to provide services, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about account matters. By using the service, you acknowledge that certain information may be required for these purposes.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, and never gamble with money needed for rent, bills, food or other essential expenses. Avoid chasing losses, borrowing money to gamble or playing when upset, tired or under the influence of alcohol or other substances.

• Use available account tools to set deposit, spending, loss or session limits where offered.
• Take regular breaks and review how much time and money you are spending.
• Consider a temporary break or account closure if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the operator through the available support channel if you want information about account restrictions or self-exclusion.

Responsible gambling tools and support options may vary according to account status, location and service availability. Restrictions can affect access to deposits, games and promotions. A request to close or restrict an account may be handled in accordance with the applicable procedures and legal requirements.

4. Website access, suspension and changes

DiamondAUD Casino aims to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable or limited because of maintenance, upgrades, technical faults, security measures, connectivity problems or circumstances outside the operator's reasonable control. You are responsible for using suitable equipment, software and internet access.

Website content, game availability, features and payment options may change without notice where permitted. The operator may suspend, restrict or close an account where there is a suspected breach of these terms, a legal or regulatory reason, a security concern, an unsuccessful verification process, payment irregularity, responsible gambling concern or other legitimate reason.

If an account is closed, any remaining balance will be handled in accordance with applicable requirements and after relevant checks, subject to any lawful deductions, unresolved disputes or amounts connected with prohibited activity. Funds obtained through fraud, abuse or unlawful conduct may be withheld or dealt with as required. Closing an account does not remove obligations that arose before closure.

The operator may update these Terms & Conditions to reflect changes to the service, law, security practices or business operations. The latest version will be made available on the website and will apply from the stated effective date or, where no date is shown, from publication. You should review the terms regularly. Continuing to use the service after an update indicates acceptance of the revised terms.

To the extent permitted by law, you are responsible for losses arising from misuse of your account, failure to protect your login details, inaccurate information or breach of these terms. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

If you have a question about these terms, account access, payments, promotions or responsible gambling, use the support options made available on the website. Please provide enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security credentials. These terms should be read together with the Privacy Policy, responsible gambling information and any applicable promotional or game-specific rules.