Privacy Policy

Information we may collect

DiamondAUD Casino may collect information that is needed to provide online gambling services, operate player accounts and meet security and legal requirements. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, account login details and contact information. We may also keep information about your preferences, account settings, responsible gambling choices, customer support conversations and communications sent to you. Please provide information that is accurate and keep it updated where necessary.

Identity and verification information

To verify your identity, age, eligibility or account information, we may request documents or other evidence. This may include identity documents, proof of address, verification images or information used to confirm that an account is being used by the correct person. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and transaction history. Payment providers may process payment information under their own privacy terms. We may receive transaction references, payment status information and other details necessary to confirm payments, investigate unusual activity, provide support and maintain accurate account records.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, language preferences, general location information, pages viewed, session details, referral information and website activity. We may use this information to keep the website functioning, understand usage, identify errors, improve performance and help protect the service.

Information from other sources

In some circumstances, information may be received from service providers, payment partners, verification services, fraud prevention services or other parties that help operate the website. We may combine this information with information held in your account where this is necessary for verification, security, support, service administration or legal compliance.

How we use information

Information may be used only for legitimate operational, security, service and compliance purposes connected with the website. The main reasons we handle information include:

• Creating, maintaining and administering your player account.
• Providing casino services, processing requests and recording account activity.
• Processing deposits, withdrawals and other account transactions through available payment channels.
• Confirming your identity, age and account details when verification is required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
• Protecting the website, our players, service providers and business systems from unauthorised access or abuse.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Understanding how the website is used and improving its features, content, accessibility, reliability and performance.
• Sending service messages, account notices, security information and other communications necessary to administer your account.
• Sending promotional or marketing communications where permitted and where you have provided, or otherwise have, a lawful basis for receiving them.
• Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
• Establishing, exercising or defending legal rights and handling complaints, disputes or investigations.

Where information is used for marketing, you can change your preferences or withdraw consent at any time. Choosing not to receive marketing messages will not normally affect essential service communications, such as account, security, transaction or policy notices. We aim to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their work.

Sharing information

Information may be shared with trusted service providers that support website hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. These providers may access information only as needed to perform their services and are expected to handle it securely.

Information may also be disclosed where necessary to comply with applicable requirements, respond to lawful requests, protect safety or security, investigate suspected wrongdoing, enforce website terms, or protect legal rights. If the business or part of its operations is reorganised, transferred or sold, information may be disclosed as part of that process, subject to appropriate protections. We do not describe any disclosure as a sale of your personal information unless applicable terms expressly state otherwise.

Cookies, storage and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure website performance, understand how pages are used and help detect unusual or harmful activity. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or marketing functions.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security functions may be affected. Browser settings may also allow you to delete existing cookies, receive notifications before cookies are placed or reject some categories of cookies.

Storage and security

We use reasonable administrative, technical and organisational measures intended to protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and restrictions on staff and provider access. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login information confidential.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems and services used to operate the website. Where information is handled across borders, appropriate steps are intended to be taken to protect it in line with applicable privacy requirements.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to information held about you. These may include requesting access to your personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion where permitted, and withdrawing consent to marketing communications. Other rights may apply, such as asking for an explanation of how information is used or raising a concern about privacy handling.

How to exercise your rights

To make a privacy or data request, contact support@diamondaudcasino.best. You may use this address to request access to your data, correction of inaccurate information, deletion of your data where deletion is permitted, or withdrawal of consent to marketing. Please include enough information for us to understand your request and identify the relevant account. For security, we may need to verify your identity before providing information or making changes.

A request to delete information or close an account does not necessarily require every record to be removed immediately. Information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or record-keeping purposes. Where retention is required, access and use may be restricted to the purpose that requires the information to be kept.

Marketing choices and communications

You can opt out of promotional emails or similar marketing messages by using the unsubscribe option included in the message, changing available account preferences or contacting support@diamondaudcasino.best. Opting out may take a short period to apply across all communication systems. You may still receive non-promotional messages that are necessary for account administration, security, transactions, responsible gambling information or changes to important terms and policies.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain aware of how information may be handled. If you continue to use the website after an update, your use will be subject to the revised policy.

If you have a question, concern or complaint about the handling of your information, please contact support@diamondaudcasino.best. We will consider your request and seek to respond in a reasonable manner, subject to identity checks, applicable requirements and any limits that apply to the information requested.